fg77 Privacy Policy

1. Who We Are

1.1 fg77 is an online gaming platform operated in compliance with applicable regulations, offering casino games, slots, live dealer tables, bingo, sports betting, and sabong to eligible players in the Philippines.

1.2 fg77 acts as the data controller in respect of personal data collected from users of the fg77.vu platform. Questions regarding the processing of personal data may be directed to our Data Protection Officer (DPO) via the contact details in Section 12 of this Policy.

2. Personal Data We Collect

2.1 fg77 collects personal data through various interactions with the platform. The categories of data we collect include:

• Registration Data: Full legal name, date of birth, nationality, residential address, email address, and mobile number provided when creating an fg77 account.
• Identity Verification (KYC) Data: Copies of government-issued identification documents (e.g., Philippine Passport, LTO Driver's Licence, UMID, SSS ID, PhilHealth ID) and selfie images submitted for Know Your Customer verification.
• Financial Data: GCash account details, Maya/PayMaya account identifiers, and bank account information provided for the purpose of processing deposits and withdrawals. Full payment credentials are handled directly by the relevant payment service providers and are not stored on fg77's servers.
• Transaction Data: Records of all deposits, withdrawals, wagers, winnings, bonus claims, and other financial transactions conducted through your fg77 account.
• Usage Data: IP address, device type, operating system, browser type, pages visited, session duration, game activity, and other technical data collected automatically when you access fg77.vu.
• Communications Data: Records of your communications with fg77's customer support team, including live chat transcripts, emails, and any documents submitted in the course of a support request.

2.2 fg77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under the age of 21 has provided personal data, we will take immediate steps to delete that data and close the associated account.

3. How We Use Your Personal Data

3.1 fg77 processes personal data for the following purposes:

• Account Management: To register, verify, and administer your fg77 account, and to provide you with access to all platform features following successful fg77 login.
• Identity Verification: To fulfil Know Your Customer (KYC) obligations, verify your age (21+), and comply with anti-money laundering (AML) regulations applicable to online gaming operators in the Philippines.
• Payment Processing: To process your deposits and withdrawals via GCash, Maya, QR Ph, and local bank channels in Philippine Peso (PHP).
• Customer Support: To respond to your enquiries, resolve disputes, and provide account-related assistance through fg77's 24/7 live chat and email support channels.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, enforce self-exclusion periods requested by players, and administer deposit limits and other responsible gaming tools.
• Regulatory Compliance: To comply with legal obligations imposed by PAGCOR and other applicable Philippine regulatory authorities, including record-keeping, reporting, and audit requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the fg77 platform.
• Platform Improvement: To analyse aggregate, anonymised usage data for the purpose of improving the fg77 platform's features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications. You may withdraw consent at any time by updating your communication preferences in your fg77 account settings.

4. Legal Basis for Processing

4.1 fg77 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contract performance: Processing necessary to register your account, process payments, and deliver gaming services pursuant to the fg77 Terms & Conditions.
• Legal obligation: Processing required to comply with KYC, AML, and other regulatory requirements applicable to fg77's operations.
• Legitimate interest: Processing for fraud prevention, platform security, and aggregate analytics, where fg77's legitimate interest does not override your privacy rights.
• Consent: Processing for direct marketing communications, where your prior consent has been obtained and may be withdrawn at any time.

5. Data Sharing & Disclosure

5.1 fg77 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes under any circumstances.

5.2 fg77 may share your personal data with the following categories of recipients, strictly to the extent necessary for the stated purpose:

• Payment Service Providers: GCash (Mynt), Maya Philippines, BPI, BDO, Metrobank, and other payment processors, for the sole purpose of executing your deposit and withdrawal instructions.
• Identity Verification Providers: Third-party KYC and AML screening services engaged by fg77 to assist with identity verification and sanctions screening.
• Technology Providers: Cloud hosting, platform infrastructure, and customer support technology providers who process data on fg77's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), law enforcement agencies, and other competent authorities, where disclosure is required by law, court order, or regulatory obligation.
• Game Content Providers: Third-party game studios and live dealer providers whose software is integrated into the fg77 platform, where the sharing of limited technical data (e.g., session tokens) is required to deliver the gaming service.

5.3 All third-party service providers with whom fg77 shares personal data are contractually required to implement appropriate technical and organisational measures to protect that data and to process it only in accordance with fg77's instructions.

6. Cookies & Tracking Technologies

6.1 fg77 uses cookies and similar tracking technologies on the fg77.vu website. Cookies are small text files placed on your device that enable certain platform features and help us understand how the site is used.

6.2 fg77 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function, including session management and fg77 login authentication. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, game lobby view settings) to improve your experience across sessions.
• Analytics Cookies: Collect anonymised, aggregate data about how visitors use fg77.vu, used solely to improve the platform's performance and content.

6.3 fg77 does not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies will impair your ability to use the fg77 platform.

7. Data Retention

7.1 fg77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for such further periods as are required by applicable law.

7.2 Transaction records and KYC documentation are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements applicable in the Philippines.

7.3 When personal data is no longer required, fg77 will securely delete or anonymise it in accordance with its data retention schedule.

8. Security Measures

8.1 fg77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and fg77's servers;
• Encryption of sensitive data fields at rest in fg77's databases;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the fg77 platform;
• Two-factor authentication available for player accounts.

8.2 While fg77 takes all reasonable steps to protect your data, no system is entirely immune to security risks. You are responsible for keeping your fg77 login credentials confidential and for notifying fg77 immediately if you suspect unauthorised access to your account.

9. Your Rights Under the Philippine Data Privacy Act

9.1 Under Republic Act 10173 (Data Privacy Act of 2012), you have the following rights in respect of your personal data held by fg77:

• Right to be Informed: To be notified of how your personal data is collected and used — which this Policy addresses.
• Right of Access: To obtain a copy of the personal data fg77 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of personal data that is no longer necessary for the purpose for which it was collected, subject to fg77's legal retention obligations.
• Right to Object: To object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: To receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC) if you believe fg77 has violated your data privacy rights.

9.2 To exercise any of the above rights, contact fg77's support team via live chat or at the email address in Section 12. fg77 will respond to verified requests within thirty (30) days.

10. Children's Privacy

10.1 The fg77 platform is strictly for adults aged 21 and above. fg77 does not knowingly collect, process, or store personal data from individuals under the age of 21.

10.2 If fg77 becomes aware that personal data has been collected from a user who is under 21 years of age, fg77 will immediately close the associated account, delete the personal data in question, and — where funds were deposited — manage those funds in accordance with applicable PAGCOR guidelines.

11. Amendments to This Policy

11.1 fg77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the registered email address at least seven (7) days before the revised Policy takes effect.

11.2 The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the fg77 platform following the effective date of any amendment constitutes acceptance of the revised Policy.

12. Contact & Data Protection Officer

12.1 fg77 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy.

12.2 For any privacy-related enquiries, data subject requests, or to contact the fg77 DPO, please reach out via:

• Live chat: available 24/7 on fg77.vu
• Email: [email protected] (plain text — not a clickable link)

12.3 fg77 is committed to responding to all privacy enquiries promptly. If you are not satisfied with fg77's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.